AI operates in a manner similar to the human brain but with the remarkable ability to execute numerous tasks more efficiently and effectively than humans. Currently, companies are actively developing a range of AI-powered systems to assist businesses and organizations in boosting their overall efficiency and profitability. Leveraging the latest AI technologies, these companies are creating a variety of valuable digital tools customized for business applications.
There are certain tools, some in the developmental stage and others still in the conceptual phase, that are dedicated to assisting companies in evaluating employee performance. Their primary objective is to guide companies in making the necessary adjustments to optimize overall business efficiency.
In this blog, we will look into several digital tools that have not yet been developed but will be made available for companies to use in the near future. I’ve also come up with some creative names for these tools, which businesses can employ to enhance their employees’ performance and overall operations, ultimately fostering growth and success.
Here are some powerful AI-powered tools that businesses will use in the near future to optimize employee performance and promote fairness.
- Advance pattern: This platform will function as an advanced data analytics tool, harnessing cutting-edge AI algorithms to provide unmatched speed and intelligence. Its proficiency extends to even small datasets, making it an invaluable asset for companies focused on evaluating employee performance.
Seamlessly integrating with the company’s existing platforms, this tool effortlessly gathers crucial employee performance data. In the sales department, for example, it aggregates data from sales calls, email interactions, successful sales, dead-end sales calls, call durations, employee entry and exit times, and more. Moreover, it boasts advanced voice and text recognition capabilities, facilitating the generation of additional evaluation data from calls and emails.
Leveraging this extensive dataset, the platform conducts an expert-like analysis of employee work behavior and outcomes. It identifies patterns and generates comprehensive performance reports, which are then sent directly to top management or employers. Armed with these insights, employers can assess the need for corrective actions and, if necessary, make informed decisions on how best to address the situation.
- Hawkeye: You can think of it as a digital foreman, overseeing operations from above with the keen eyes of a hawk. We all know hawks possess sharp vision, capable of spotting even the slightest movement on the ground as they soar above. In a similar vein, the platform I’m calling ‘Hawkeye’ will diligently monitor employees at work. It achieves this through the use of AI technology, intelligent cameras, motion-capturing sensors, facial emotion recognition sensors, and additional sensors.
Hawkeye-like tools will observe various aspects of employee performance. In a restaurant setting, for instance, it can track a waiter’s efficiency—how many tables they serve, the time taken to attend to customers, and any idle moments when customers are waiting. It won’t limit its watchful gaze to waiters; it will also observe chefs or cooks, measuring their preparation time once orders are received. Furthermore, it can assess customer satisfaction, determining whether diners are enjoying their meals, if they finished their food, or if they left food unfinished.
Based on the data it collects, Hawkeye will conduct a thorough analysis and generate daily performance reports for each employee. Armed with this valuable information, a restaurant owner, for instance, can make informed decisions to enhance efficiency and create a more customer-friendly dining experience.
- Feedback Mentor: As you may have guessed, this is an AI-powered feedback tool designed to streamline and expedite the feedback process, making it more effective. Here’s how it operates: there is a centralized feedback system that automatically dispatches feedback forms to customers and respective employees.
Let’s consider a scenario involving a customer care employee assisting a customer with an issue. Once the interaction concludes, this AI-powered platform automatically sends a feedback form to the customer. The feedback is then stored within the system. If any negative feedback is received, the system automatically forwards this information to the employer or top management, enabling them to take necessary actions. Additionally, the platform can generate a comprehensive feedback report for both management and employees, facilitating collaborative efforts to enhance performance.
- The Oracle: This AI-powered system functions as a digital oracle, utilizing data to predict the future. With ample information, human behavior becomes highly predictable, and that’s precisely its purpose. The platform analyzes historical and recent employee data to forecast their work performance. If the analysis shows favorable predictions, no action is required. However, if the prediction is unfavorable, the platform suggests corrective measures to the management. It then generates a comprehensive report, elucidating the factors behind subpar performance, enabling top management to take suitable actions. Furthermore, if an employee’s actual performance deviates significantly from the prediction, the platform investigates the contributing factors, aiding both employees and management in enhancing performance.
- The Balance: An employee’s work performance is significantly influenced by their mental and physical well-being. When there’s an imbalance between work and personal life, it can have negative impacts on both fronts. This underscores the importance of achieving a work-life balance, as emphasized by experts. The AI-powered tool we’re discussing aims to enhance employee productivity by fostering this equilibrium.
In the near future, we’ll be using advanced smart gadgets that outperform current options like smartwatches and smart rings. These devices will seamlessly connect to platforms akin to ‘The Balance,’ analyzing a wide range of data, from stress levels and fatigue to work-related interests, all through connected sensors. Platforms like ‘The Balance’ will generate a comprehensive productivity report at the end of each month, drawing from various employee metrics, including health indicators, motivation, efficiency, attendance, sick leave records, and even sleep patterns. Based on this detailed report, employers can take the necessary actions to improve both employee productivity and their work-life balance.
- Fairness Engine: Humans inherently possess biases that influence how we treat people and make life and business-related decisions. These biases can detrimentally affect our lives and businesses. To create a fair and inclusive environment for everyone, including our customers, it’s essential to mitigate bias.
Consider a scenario where a job applicant with a non-traditional educational background applies for a position in a tech company. The hiring manager, influenced by a bias favoring candidates from prestigious universities, rejects the applicant’s candidacy without considering their extensive relevant experience and exceptional skills.
In another example, a customer reports a defective product to a customer care executive at an online retail company. The executive, biased towards assuming customer error, dismisses the complaint without proper investigation, attributing the issue to customer mishandling. This biased response leads to customer dissatisfaction and reflects poorly on the company’s customer service. In both situations, employees with biases are performing their jobs poorly.
In these situations, AI-powered tools, which I refer to as the ‘Fairness Engine,’ come into play for companies and their employees dealing with bias issues. This tool will generate reports using decision-related data, creating real-time reports and alerts when it detects biases in decision-making. It assists employees in reducing bias and making more unbiased, efficient decisions that ultimately benefit the company and its customers.
Conclusion
In the rapidly evolving landscape of AI-powered solutions, businesses are poised to benefit from a suite of innovative tools designed to enhance efficiency, productivity, and fairness. From predictive performance analytics to unbiased decision-making, these tools promise a brighter and more inclusive future for both employees and customers. The path forward is clear: embrace these technological advancements and pave the way for growth and success.
